Terms and Conditions / T&Cs

MMF Pty Ltd
ABN 15 157 031 720
Terms and Conditions of Sale and Entry

Please be aware that these terms and conditions apply to all visitors – with and without a valid ticket – to the Meredith Supernatural Amphitheatre (referred to as ‘the Venue’). Tickets are sold, gifted or allocated subject to the following terms and conditions of sale and entry, which form part of the contract between MMF Pty Ltd, ABN 15 157 031 720 (referred to as ‘the Organiser), the purchaser and the ticket holder (referred to as ‘the Holder’).

The Terms and Conditions of Sale include the following:

1. Tickets are sold, gifted or allocated by the Organiser. Purchase of a ticket constitutes a contract between the Organiser, the purchaser and – in the event that the ticket is gifted, allocated or purchased on another’s behalf – the Holder.

2. Please be aware that Meredith Music Festival (referred to as ‘the Festival’) is subject to a major event ticketing declaration under Part 9A of the Major Events Act 2009. This means it is an offence to sell, advertise or offer to resell a ticket for more than 10% above its face value purchase price. Offenders face fines of between $908 and $445,220 depending on the nature of the offence.

3. If a Holder and/or ticket is the subject of a breach of any of our terms and conditions and/or the ticket is damaged or defaced in some way and/or proof of purchase cannot be established and/or contravenes ticket resale laws, it and any other ticket from the same order will be made void and Holders will be ejected and/or refused entry and/or charged with trespass and/or charged with obtaining financial advantage by deception, or similar. If the Holder is unable to attend, please use Aunty’s Ticket Resale Service (the only authorised resale facility).

4. Complimentary tickets cannot be sold, advertised or offered for sale.

5. A recipient of a ballot code to purchase tickets cannot sell, attempt to sell or attempt to transfer a ballot code for profit or commercial advantage. If this occurs, the ballot code and any associated tickets will be voided and the individual will be excluded from future ballots. A ballot code does not guarantee the recipient an opportunity to purchase a ticket to the Festival.

6. Tickets and ballot codes cannot be used as part of any marketing, media, sales promotion or competition, whether commercial or non-commercial, without prior written permission from the Organiser.

7. The full ticket price incorporates on-site services and amenities including, but not limited to, camping and parking.

8. A change in personal circumstances does not entitle the Holder to a refund of the price of the ticket or the return or exchange of the ticket.

9. Tickets and other expenses will not be refunded in whole or in part under any circumstances including, but not limited to, Holders being asked or forced to leave, Holders deciding not to attend any portion of the Festival, the possible non-appearance of any particular person or group expected by the Holder, whether advertised or not. Holders agree that the Organiser, and their agents and servants, are not liable for acts of God, the weather, strikes, protests, actions taken by government agencies, infectious and/or communicable viruses or diseases, and similar causes beyond the reasonable control of the Organiser and understand that tickets and other expenses will not be refunded in whole or in part in these circumstances, except as required by law. Aspects including but not limited to programming, ticket price and capacity are subject to change at any time without notice. The Organiser reserves the right to cancel or postpone the Festival for any reason. Any valid refunds resulting from cancellation or postponement will not include the postage fee (if tickets have been posted) or booking fee.

10. Holders should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements to attend the Festival. Holders may also wish to consider taking out a relevant insurance policy to cover any losses in the event of cancellation, rescheduling or relocation.

11. Lost, stolen, missing or damaged tickets will not be replaced.

12. The terms and conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, the Organiser may alter or change the terms and conditions as they appear on our website from time to time, effective immediately upon posting to the website. The Holder should periodically check the terms and conditions at: aunty.mmf.com.au.

13. All prices quoted are in Australian Dollars and include local taxes (GST). Credit card statements for purchases made via the Supernatural Ticket Centre will itemise a purchase as a charge from “MMF Pty Ltd”. Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. Those consumer guarantees apply in addition to any other express warranties provided under this agreement. The purchaser is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

14. The images, text, logos and artwork contained within the Festival websites are the copyright of MMF Pty Ltd and/or the relevant licensors. All rights are reserved. Unauthorised use by way of copying, storage, reproduction, publishing electronically or otherwise transmitting in any form or by any means in whole or in part is prohibited. The Meredith Music Festival logo, Golden Plains logo and Meredith Supernatural Amphitheatre logo are registered trademarks.

15. In order to purchase a ticket, the Organiser may need to collect and keep personal information about the Purchaser/Holder, including the Purchaser’s/Holder’s name, address, credit card or payment details and telephone number. The Organiser may also need to disclose the Purchaser’s/Holder’s personal information/data as required by law, or as permitted under the Privacy Act, or when determined as reasonably necessary to review, maintain or improve functions, activities or services relating to the design or delivery of the Festival.

16. To the full extent permitted by law, Holders waive all legal rights of action (on behalf of themselves, their heirs, executors, administrators, and assigns) against and fully release the Organiser, its agents, employees, members and volunteers for all claims for compensation for loss, damage, injury (including, but not limited to, bodily injury, mental anguish, emotional distress, sickness, disease), molestation (including, but not limited to, assault, interference, bullying, abuse) or death howsoever arising out of or in relation to the Holder’s participation in the Festival. This includes, without limitation, liability for any negligent or tortious act or omission on the part of the persons released, or under statute or for breach of these terms and conditions.

The Terms and Conditions of Entry include the following:

1. Tickets (which are sold only in the form of a wristband) must be worn around the wrist of the Holder for the duration of the Festival. Once the Holder has arrived at the Festival, the Holder’s ticket cannot then be shared or transferred to anyone else. All attendees are required to stop and show their ticket when requested to do so by authorised Festival staff. Once a ticket is removed from the wrist of the Holder it becomes void. For security purposes, tickets remain the property of the Organiser from the time of sale until the advertised gates closing time of the Festival.

2. The right of admission is reserved and subject to the discretion of the Organiser. Entry to the Venue is only permitted to Holders who agree to have their person, vehicle and belongings searched for glass, gas bottles and other banned items. Banned items are confiscated and not returned.

3. Entry to the Venue is only permitted to Holders who agree to the Festival terms and conditions and the Festival policies. The Festival policies all form part of the terms and conditions of sale and entry and include, but are not limited to, Trespassers, No Dickheads, Amphitheatre Furniture, Kids/All Ages, Campsite Noise and Nuisance, Internet Privacy, Safety, Emergency Preparedness, Buying or Selling Your Ticket, What to Bring, Banned Items and Gates Times. The Organiser reserves the right to evict and/or refuse entry to any person who does not comply with the terms and conditions and/or does not comply with the Festival policies and/or is involved in an illegal activity and/or adversely affects the enjoyment of the Festival for others.

4. Tickets only provide access to the areas indicated by signage and/or enforced by authorised staff and security at the Festival.

5. Professional audiovisual cameras (including, but not limited to, all cameras with a detachable lens) are only permitted with written permission from the Organiser. A copy of this written permission must be presented at the time of request by Festival staff; failure to do so will result in the equipment being cloaked until the end of the Festival. The Organiser reserves the right to classify an audio visual device as a professional camera and/or a device used for a professional purpose and, therefore, a banned item. The Organiser reserves the right to remove a Holder if they are in breach of the requirements regarding audiovisual equipment.

6. The Festival is licensed to serve alcohol by the Victorian Liquor Commission. The Venue allows Holders to Bring Your Own (BYO) which refers to consumable quantities of alcohol and excludes commercial quantities, whether intended for sale or offered free of charge. Holders wishing to purchase and/or consume alcohol at the Festival must be over 18 years of age, carry valid photographic ID at all times, and drink responsibly.

7. Before driving, Holders are invited to take a free breath test prior to exiting on the last day of the Festival. If a blood alcohol content over .00 is registered, it is important to get a second breath test from a different location. Breath test readings can vary, so Holders should only drive if they determine themselves to be well below the legal limit, and fit and able. The Organiser accepts no responsibility for breath testing or any accident, injury or damage arising from traveling to or from the Festival, or at any time while on-site.

8. The Every Thing page of the Festival website is essential reading before attending. For information regarding personal safety, getting to the Venue, and guidelines about what to bring (and what not to bring) please see aunty.mmf.com.au.

9. All Holders consent to being included in any official photography, filming and sound recording by the Organiser and/or any of its authorised representatives, official partners and contractors and grant the Organiser and/or any of its authorised representatives, official partners and contractors the right to use such material for promotion and other purposes, in perpetuity. The Holder agrees not to transmit or aid in transmitting any description, account, picture or reproduction of the Festival.

10. Transport to and from the Venue will be operated by independent/private parties. Any claims including but not limited to accident, injury and damage resulting from transport should be directed to the third party. Holders agree that the Organiser is not liable for the consequences of any lengthy delays at any time including but not limited to entry to and departure from the Venue.

11. Children under 12 can attend free, but must wear an “I’m Under 12” wristband, issued at Reception upon entry. All other attendees need a ticket to gain entry. Persons under 18 (referred to as a ‘Minor’) must be accompanied by a Legal Guardian at all times. There are no concessions or discounts. If the Holder attends the Festival with a Minor, the Holder agrees to the contractual terms contained in these terms and conditions and the Festival policies on behalf of the Minor. Anyone found supplying or buying alcohol for a Minor will be evicted from the Venue and may face criminal charges. Any Minor found consuming alcohol or in possession of alcohol will face similar action.

12. Some of the artists appearing at the Festival may use lyrics, language, gestures, symbols, images, video footage and/or video transmission whilst performing that some people may find offensive. If such a performance is likely to concern the Holder, or a Minor accompanying the Holder, they should consider either not attending the performance, or leave the vicinity of the stage for the duration of the performance. Some participants at the Festival may engage in expressive activity and dress, which may include nudity or partial nudity. If such activity offends or raises concerns, the Holder should consider leaving or avoiding the vicinity of said participants.

13. The Organiser takes no responsibility for loss or damage to personal property, equipment and vehicles before, during or after the Festival. All vehicles, trailers, campers etc. must be registered with VicRoads (or equivalent) and be roadworthy.

14. If the Holder has a viral or bacterial illness they should stay at home to keep from infecting others.

15. Holders understand they must bring sufficient clothing and shelter to survive the duration of their stay at the Festival.

16. Holders acknowledge that they are physically able to participate in events and associated activities at the Venue, and that they have not received advice to the contrary by any qualified medical professional.

17. Holders acknowledge that participating in the Festival has inherent dangers and risks, including a risk of serious injury or even death. In the event of injury or illness the Organiser may, at the cost of the Holder, arrange medical treatment and/or emergency evacuation as deemed essential for the safety of the Holder. The Organiser accepts no liability for any injury, claim or damages resulting from any medical treatment on-site. Medical treatment is provided by third parties who are separate legal entities. Any claims resulting from medical treatment, policing or security on-site should be directed to the third party. Holders consent to medical treatment that may be deemed advisable in the event of injury, accident, and/or illness during any event or activity at the Festival. By using Festival medical facilities Holders consent to the Organiser accessing their medical records for the purpose of investigating incidents related to the Festival.

18. In the case of a major incident, emergency or serious injury, Holders must follow all official directives from Emergency Services, the Organiser and their authorised agents and staff.

19. Entry is at the Holder’s own risk. Without limiting the generality of this, appropriate footwear and clothing must be worn at all times whilst on-site and ear plugs should be worn if necessary. The Organiser takes no responsibility for any hearing damage or loss caused by excessive noise. The Organiser takes no responsibility for damage or loss caused by theatrical effects like smoke or strobe lighting. Holders understand that themed camps and campsite parties are not owned or operated by the Organiser. The Holder assumes all risk of injury or death arising from the operation of and/or participation in any of these activities.

20. Swimming in the dams or any other body of water is not permitted.

21. The Tobacco Act 1987 bans smoking within 10 metres of a food vendor. Please do not smoke within 10 metres of food vendors or in any other smoke free zone.

22. Commercial, promotional, fundraising, campaigning and trading activities, including private events, are not permitted at the Venue without the express prior written permission of the Organiser.

23. The Organiser accepts no responsibility for goods or services purchased from or provided by third party traders.

24. Purchasers and Holders accept that the internet, temporary mobile phone towers and other utilities including, but not limited to, electricity, gas and water are not always reliable and that system outages and interruptions may occur. Holders are not permitted to plug, tap or draw into or from these services without prior written permission from the Organiser.

25. Holders are not entitled to collect, use, store or disclose any data, samples or information of any kind including, but not limited to, surveys and interviews, without the express prior written consent from the Organiser. A copy of this written permission must be presented at the time of request by Festival staff or representatives. The Organiser reserves the right to remove a Holder from the Venue if they are in breach of these requirements.

WARNING: If the Holder participates in the Festival, the Holder’s rights to sue the supplier under the Fair Trading Act 1999 if the Holder is killed or injured because the activities were not supplied with due care and skill, or were not reasonably fit for their purpose, are excluded, restricted or modified in the way set out in or on this notice.

NOTE: The change to the Holder’s rights, as set out in or on this notice, does not apply if the Holder’s death or injury is due to gross negligence on the supplier’s part. “Gross negligence” is defined in the Fair Trading (Recreational Services) Regulations 2004.

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